Deposit & refund policy

Last updated: 26 October 2026

The $100 deposit

• A $100 deposit holds your booking date once you've accepted your quote.
• It comes off your final price, so it isn't an extra charge.
• It's paid by bank transfer against your invoice (card via Stripe may be added later).

Full refund

You get your full $100 back if:

• you cancel 48 hours or more before your booking,
• we can't do your date and you don't want another date,
• the van is materially different from your photos, the price changes, and you decide not to go ahead, or
• we cancel for any reason.

Changing your date

You can move your booking once, at no cost, up to 48 hours before. We'll also reschedule at no cost if weather makes the job unsafe or unsuitable.

Late cancellations and no access

If you cancel within 48 hours of the booking, or we can't access the van, water or power on the day as agreed, the deposit may be kept to cover the lost day. We'll always offer to move the deposit to a new date first.

How refunds are paid

Refunds go back to the card you paid with, within 5 business days of being approved. We cover the card processing fee, so you get the full amount back. Your bank may take a few more days to show it.

Refunds on completed jobs

If something isn't right, tell us within 48 hours (see our Terms). Our first step is to fix it at no cost. Your rights under the Australian Consumer Law, including refunds for major failures, always apply.

Questions: vanlustre.au@gmail.com