Terms of service

Last updated: 26 October 2026

These terms apply when you request a quote or book a job through Van Lustre ("we", "us"). Van Lustre is a business name of Cameron James Pitts, ABN 24 424 818 877. Please read them together with our Privacy policy and Deposit & refund policy.

1. What we do

We provide fixed-price caravan and RV detailing, polishing and paint protection. The work is carried out by Cameron, the owner of Van Lustre, on a mobile basis at your home or storage site in South East Queensland.

Who your contract is with. Van Lustre provides the service and invoices you directly.

2. Quotes

• Quotes are based on the photos and details you send. They are fixed unless the van is materially different from the photos (for example, larger, more weathered, or with damage that wasn't visible).
• If that happens, we'll tell you before starting. You can accept the new price or cancel and get your full deposit back.
• Quotes are valid for 14 days. Prices are in AUD and include GST where applicable.

3. What's not included

We don't do gas, electrical, plumbing, structural, window replacement, panel or fibreglass repairs, or rust treatment. Polishing can't fix cracks, deep scratches through the paint or gelcoat, delamination or faded decals. We'll point out anything like this that we notice.

4. Your part

• Make sure the van can be safely reached on the booked day, with access to a water tap and a standard power point. If water or power isn't available on site, tell us when you book; an add-on fee applies.
• Remove loose items from the outside and tell us about any known damage, leaks or fragile areas.

5. Photos and existing condition

We photograph the van before, during and after the job. Before photos record its existing condition, including marks and damage. We use the photos to check the work and to resolve any questions. We'll only use photos of your van in our marketing if you agree, and we'll never show your number plate, address or face.

6. Payment

A $100 deposit secures your booking and comes off the final price. The balance is due once the job is done and you've received the after photos. Deposits and balances are paid by bank transfer against your invoice unless we offer card checkout later.

7. If something's not right

Tell us within 48 hours of the job, with a photo. If the work doesn't meet our checklist, we'll arrange for it to be fixed at no cost. Our services come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in these terms limits those rights.

8. Damage

If you believe your van was damaged during a job, tell us within 48 hours with photos. We'll compare them with the before photos and work with you, and our insurer where needed, to resolve it.

9. Weather and rescheduling

If rain, extreme heat or wind makes the job unsafe or unsuitable, we'll reschedule at no cost.

10. Liability

To the extent the law allows, we're not liable for indirect or consequential loss, or for pre-existing defects shown in the before photos. This doesn't limit your rights under the Australian Consumer Law.

11. Law

These terms are governed by the laws of Queensland, Australia.

12. Discounts, loyalty and maintenance plans

Prices aren't discounted in exchange for promises of future work. Loyalty pricing applies only after completed repeat visits, as set out in writing. Any maintenance plan or preferred rate must be agreed in writing. If you cancel a plan early, you simply forfeit any remaining discounts; visits already completed are not re-billed and no discount already given needs to be repaid.

13. Contact

vanlustre.au@gmail.com